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Get CRM training with leading customer experience management tools.
15 UK academic credits at postgraduate level from Coventry University You will also receive an electronic transcript from Coventry University. Find out how credits work and where you can use them in our FAQ. A certificate of completion from FutureLearn Learn more about this organization
Customer experience is the new battlefield where brands and companies can differentiate themselves in the market. As a result, organizations must work harder to empathize with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions. to deliver value at scale.
Start your career in customer experience management A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals . In just 12 weeks, Salesforce experts will teach you customer experience design best practices and success strategies that will transform your understanding of CRM.
As well as providing employers with evidence of your digital expertise, this credential will equip you with the skills needed to implement CX methodologies in practice. You'll learn how to map the customer experience and explore how CX influences business decision-making at all levels. Fascinate Your Career With Salesforce Training
The tremendous growth of the market-leading CRM platform, Salesforce, is resulting in a dramatic shortage of Salesforce CRM skills and credentials, with a 4:1 ratio of job to qualified candidate. As you learn to use Salesforce, you'll discover how to create, capture, and deliver value to key customer groups through a combination of CX strategy, design, and technology.
What can I do with this microcredential? In the Salesforce Economy Forecast 2019, it was found that Salesforce would create up to 143 UK jobs and over £000bn in new business revenue. Currently, a trained customer success manager can command upwards of £51 per year in the UK. This credential will ensure you learn how to use Salesforce to implement and manage successful business-critical CX and strategies and position yourself as an invaluable professional in the digital economy. You'll feel ready to take on the Salesforce Administrator certification and take the next step in your CRM career. This micro-credential meets the standards set forth by the Common Micro-Credential Framework. This credential will ensure that you learn how to use Salesforce to implement and manage successful business-critical CX and strategies and position yourself as an invaluable professional in the digital economy.
You'll feel ready to take on the Salesforce Administrator certification and take the next step in your CRM career. This micro-credential meets the standards set forth by the Common Micro-Credential Framework. This credential will ensure that you learn how to use Salesforce to implement and manage successful business-critical CX and strategies and position yourself as an invaluable professional in the digital economy. You'll feel ready to take on the Salesforce Administrator certification and take the next step in your CRM career. This micro-credential meets the standards established by the Common Micro-Credential Framework.
Customer Experience (CX) Design for Customer Success Find out why CX design is critical for businesses in the digital economy and develop the skills to optimize your CX strategy. 6 weeks 12 hours per week
CRM Fundamentals and Practice Explore how CRM technology can drive customer success and how to establish a CRM platform that aligns with your business goals. 6 weeks 13 hours per week
Microcredentials are designed to train you for jobs in fast-growing industries, without the time and cost commitment of a full degree. You micro credential it can stand alone as an individual credential, but some also offer academic credit to use toward a more advanced degree of study*.
Complete online courses led by experts for 12-16 weeks, with a dedicated group of professionals.
Test your understanding with online tutor-reviewed quizzes and exercises.
Complete your apprenticeship and pass your assessments to earn an accredited professional credential.
Use your micro-credential as evidence of your specialized skills and advance further in your industry.
*Some Microcredentials offer academic credits, which may be valid for further study, such as a postgraduate degree. This is subject to the characteristics of the study, and to the conditions required by the university or institution that offers the Microcredential.
Are you eligible for this microcredential? It does not require specific qualifications to join, but it is recommended that you have a bachelor's degree or equivalent work experience in a relevant field. Also, some prior knowledge of customer relationship management, customer success, or CX design would be beneficial. A student's current and future roles in this credential may be customer experience and success managers, CX designers, CRM marketers, and product managers. This credential will also prepare CRM administrators and consultants for the Salesforce Administrator certification.
Is this microcredential right for you? This microcredential will help you better understand the key steps in creating a positive customer experience. In particular, it will enhance the skills and employability of: early-stage or aspiring customer success and experience management professionals. Early career professionals seeking a CRM consultant role. Business development and sales professionals. Product and marketing professionals whose roles depend on customer data and CX design execution, or who require Salesforce skills and experience. Professionals preparing for their Salesforce Admin certification.
You will have access to our online welcome area where you can start conversations with your fellow learners and read any announcements or additional information related to your micro-credential.
You will receive 15 UK academic credits at postgraduate level from Coventry University. You will also receive an electronic transcript from Coventry University. Find out how credits work and where you can use them in our FAQ. A certificate of completion from FutureLearn Learn more about this organization
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At the end of 2012, Future Learn was born, as a UK response to the MOOC phenomenon, which in America was led by Stanford University with Coursera and the Universities of MIT and Harvard with edX.
Future Learn is a private company jointly owned by The Open University and The SEEK Group. The Open University has 50 years of experience in distance education and online education.
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Future Learn offers virtual courses open to the public, known as MOOCs, in addition to other more advanced courses and studies, such as Microcredentials, which aim to provide specific training on specific topics. These high-quality courses are of great help in improving the professional profile of their students. Platforms like Future Learn have allowed millions of students to update their professions and, on many occasions, access new and better jobs.
Currently, virtual courses MOOCs are not comparable to entities such as the Ministry of Education, in the case of Colombia. However, the interest in this type of training and its global reach has drawn the attention of local educational institutions that offer these courses from platforms such as Future Learn. FL however, offers deeper and longer studies through Microdentials and academic accreditation programs from UK Universities that are in high demand in the workplace and are in high demand by companies all over the world. In fact, platforms like Future Learn usually offer special training programs, aimed at companies that want to train their employees through the broad and specific catalog of courses on their virtual platform.