The virtual course "Conflict Resolution Skills - Virtual Course - Coursera", is a course with different contents and that offers video classes of Approx. 4 hours to complete. Explore its essential features, and click the orange button to get detailed information on the Coursera e-Learning platform
Resolving conflicts in a positive way is a skill that can be developed and practiced.
Being heard can be one of the most important goals of someone involved in a conflict.
Knowing how to listen and deploy appropriate communication tactics is decisive for a conflict to have a positive or negative resolution.
Examine listening skills, appropriate and strategic verbal and nonverbal communication skills, and how to put together a conflict management plan that is likely to produce positive resolutions.
Upon completion of this course, you will be able to: 1.
Use active listening skills when dealing with conflict 2.
Choose appropriate communication tactics when dealing with conflict 3.
Create a usable plan for handling a conflict
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The quality of Coursera's courses is supported by its instructors, who are often deans and have doctorates.
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Millions of students around the world are meeting their personal and professional goals with Coursera.
Coursera offers courses from over 200 leading universities and companies to deliver online learning around the world. With a Coursera Plus subscription, you get unlimited access to over 90% of all courses, and the most popular professional certificates and specializations on Coursera.
Data science, business and personal development. You can enroll in multiple courses at once, earn unlimited certificates, and learn in-demand job skills to start, grow, and even change careers.
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*You save up to USD$500 in 12 months, when you go from paying USD$59 for a monthly subscription, to an annual subscription with the promotion. The normal annual subscription is USD $399. With the promotion you will only pay USD $299. Find out everything by clicking the yellow button.
University of California at Irvine
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