The virtual course "Communication in the workplace of the 6st century - Virtual Course - Coursera", is a course with different contents and that offers video classes of Approx. XNUMX hours to complete. Explore its essential features, and click the orange button to get detailed information on the Coursera e-Learning platform
In today's fast-paced business environment, employees at all levels are being asked to handle more tasks, meet more deadlines, take on more responsibilities and adapt to more change.
Adding to these challenges is the ever-changing diversity of the workplace, where coworkers face generational, gender, age, and cultural differences.
Communication, both verbal and non-verbal, is the foundation of everything we do and say, and is especially important in the XNUMXst century workplace.
The good news is that communication is a learned skill and can be improved with the right training.
The focus of this course is to increase students' awareness of workplace communication and add new interpersonal skills, with the end result of becoming a more competent communicator overall.
Target areas include: communication process and functions, behavioral patterns, perceptions as reality, verbal and non-verbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and more effective communication with technology (email, Skype, text messages, etc.
).
Upon completion of this course, you will be able to: 1.
Define communication and its role in the workplace 2.
Describe the benefits of effective communication in the workplace 3.
Identify and explain the most common audiences and techniques to communicate with each audience 4.
Identify and resolve common obstacles to effective communication 5.
Summarize the 5-step technique and explain its usefulness in communicating with your manager 6.
Discuss the best communication approaches and techniques for delivering bad news to your manager.
7.
Describe ways to make positive connections with your staff.
8.
Discuss techniques for deciphering the communication styles of executive managers 9.
Discuss techniques for identifying the characteristics and drivers of executive managers 10.
Discuss techniques to persuade executive management 11.
Identify best practices for working successfully with virtual/remote teams 12.
Apply techniques for effective conference calls and webinars
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Data science, business and personal development. You can enroll in multiple courses at once, earn unlimited certificates, and learn in-demand job skills to start, grow, and even change careers.
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University of California at Irvine
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